Shipping & Returns

Business Name and Admin Address

Delights
83c James Street
Dunfermline
Fife
KY12 7QF

Tel: 0845 070 7305

Nochex & Paypal payments are made to our business name 'Delights'.  and will show as Nochex or Paypal Delights on your bank or card statement.

We also offer the opportunity for you to pay by cheque or postal order. Details of addressee will be sent by email once checkout is complete.

Our shipping charges as follows:

UK Delivery  £2.95 per order with Free postage for orders over £25

Orders are despatched via Royal Mail 1st Class Recorded signed for delivery which is a 1-3 working day service   but on occasion we may utilise the services of a courier.

Europe £6.00

International (outside Europe): £12.00

These postage costs are charged no matter how large or small your order.

Delivery Times

Most order are sent same or next day but please allow 10 days in case your item is out of stock at time of ordering.

If ordering from outwith the UK please allow 21 days from day of despatch for delivery.

Items may be sent separately but there is no extra charge for this. If you have any queries or concerns about your order at any time please email us at info@bestsexylingerie.co.uk where we will be happy to hear from you.

Right to Cancel

You have the right to cancel your order within 14 days after receipt and return the goods at your cost for a full refund of the purchase price and delivery cost. The customer is responsible for return postage costs except in the case of a manufacturing fault.  Return postage costs will be paid by us in this instance.

Returns

In the case of returns please contact us by email in the first instance preferably within a few days of receiving your order so we are aware a parcel is being returned to us.

When returning items please ensure you include details of your order number and name and address so we are aware of which account to refund. Returns with no identifying paperwork may take us longer to process.

If items are returned as being unsuitable the customer is liable for return postage costs.

If return is due to a manufacturing fault return postage costs shall be borne by us.

Non delivery of items:

If your order has not been received within 5 days of our notification of despatch, please check with your local sorting office, as your postman/woman may not have left a card.  If your parcel is not at the sorting office, please contact us.

If items are returned to us as being undelivered, charges for resending the items will be borne by the customer.